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In case of not being able to solve an issue or find the root cause - please contact Bluegrove tech support:

Observed problem

Reason

Solution

Bluegrove solution is offline

  1. Power outage

  2. No Internet

  3. Cables connection

  1. Check barge power requirements

    1. Also check fuses/cabinet

  2. Check network requirements

    1. Also check connectors and routers

  3. Check power/network cables and their connections

No echograms / sensors offline

  1. Power outage on cage/s

  2. Network issue

  3. Placement issue

  1. Check cage power requirements

    1. Also check fuses/cabinets

  2. Try to restart rocket

    1. Check barge-to-cage connection

  3. Check that sensors deployed correctly

No connection to the feeding system

  1. Power issue

  2. Network issue

  1. Check that feeding system is online and working properly

  2. Check if Bluegrove server and the feeding system are on the same subnet.

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