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ENG

Quality of Service

Bluegrove guarantees 99% uptime on its services. The quality of service as affected by the infrastructure on which the service runs. You can see how the quality of service is affected by the loss of infrastructure here: https://docs.google.com/document/d/1z9-uo77t0hwwrrR9vIiyRpEvXdcVyJCnHJms7ys39VI/edit#heading=h.9zcu6m011bn

Support

Bluegrove offers free support to all our customers.

The general support line is staffed on weekdays at 08 -16.00 Norwegian time.

Guaranteed response time to start working with request / troubleshooting within 1 ordinary working hour.

NO

Tjenestekvalitet

Bluegrove garanterer 99% oppetid på sine tjenester. Tjenestekvaliteten påvirkes av infrastrukturen tjenesten kjører på. Du kan se hvordan tjenestekvaliteten påvirkes av bortfall av infrastruktur her: https://docs.google.com/document/d/1z9-uo77t0hwwrrR9vIiyRpEvXdcVyJCnHJms7ys39VI/edit#heading=h.9zcu6m011bn

Support

Bluegrove tilbyr gratis brukerstøtte til alle våre kunder.

Generell support linje er bemannet hverdager kl. 08 - 16 norsk tid.

Garantert responstid til at man starter å arbeide med forespørsel / feilsøke innen 1 ordinær arbeidstime.


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